What does tickets home mean

Looking for a quick answer? You've come to the right place. Have a question that we missed? See our contact page and we'd be happy to chat. General Questions What is www.

Check out our about us page to learn more. No actually, we've been around since ! ProVenue is the business-to-business B2B side of our business. ProVenue puts you in control of your ticketing operation, from box office to phone sales to Internet transactions. With unsurpassed flexibility, open architecture, robust data management tools, and transaction speed, ProVenue delivers industry leading technology to ticketing.

Check out the ProVenue page to learn more. Individual sellers cannot list tickets on Tickets. If you'd like to learn more about becoming a client, please email: sales tickets. There are a few ways to order tickets. In many cases we sell tickets to you directly on our handy website or through one of our awesome partner websites, like StubHub.

When available, we provide the box office telephone number of the organization holding the event for you to call. In some cases, the event promoter will provide you a phone number to order tickets through as well. Keep your eye out on the different ways to purchase - it's all up to the event promoter! I have another great day for you to buy your tickets —December 24 or They used to send father tickets when he was alive, and then afterwards they remembered us, and sent them to mother.

I shall have all tickets and so forth for our journey. Then, having taken another look round, I returned to my carriage, where I found that the porter, in spite of the ticket , had given me my decrepit Italian friend as a traveling companion. This was agreed to, and Mrs. Phillips protested that they would have a nice comfortable noisy game of lottery tickets , and a little bit of hot supper afterwards. The tickets were theoretically confined to members and their friends, but the latter is an elastic term, and long before eight o'clock, the hour fixed for the commencement of the proceedings, all parts of the Great Hall were tightly packed.

Double-click any word on the page to look it up in the dictionary. The concern here is not the short-term view, but the fully-functional system leveraging the power of a database to identify a Thing and follow the course of this Thing through a distinct process to an expected conclusion. Although ticketing systems come in several flavors, most are designed for a single application. Typical applications, and some of the ways in which a ticketing system can explicitly help, are explained next.

Running operations support in a production environment can be very confusing. For example, if a bank financial trading system goes down, the online replacement hotswap system needs to step in and take over.

Even if this works smoothly, there will be lots of people running around screaming like headless chickens.

Under these circumstances it is very easy to see how a fix to a less critical application could be missed or delayed. You can use a ticketing system to assign tasks as they come in to the next available operative. Tasks which have a higher priority or are critical in nature get fixed first. Simply fixing the current emergency is not enough, though. There needs to be a system in place which tracks the outstanding tasks—the ones temporarily on the back-burner—and identifies which are the most important to solve next.

This is what the banks do and for good reason—they work in a permanent state of paranoia. The need for a priority list like this is not limited to banks. It applies to whatever is critical in your environment. A representative of the company is informed of a potential sales lead. This information might come in many forms: a note, an email, a telephone call request, person who hears of a requirement that needs fulfilling, a personal recommendation.

The important thing is to not miss the opportunity to close the sale. If you have a sales lead tracking system in place, you can see which leads are still open and need more work.

You also can see which salesperson brings in the most leads, and perhaps most important, which salesperson successfully closes the most leads. This information is immediately available at all times via a number of configurable report options. Without having this information handy, it is very easy to lose promising leads, or to leave half-finished responses unfinished, neither of which improves customer confidence.

If a buyer is unable to buy from you, they will buy from someone else. A customer contacts the company with a query.

In this case we are not talking about a purchase but a service request. The request should still be tracked, even if the contact person can immediately solve the query. Tracking the request ensures the company has a record of what types of queries are most common. This also can give the company instant feedback on whether or not their users find the published documentation or processes hard to understand, merely sufficient, or easy to follow.

A ticketing system can track the items in a project management plan. You can see who is responsible for a task and, when he has finished the task, you will know about it when the status changes. In a project management plan, it is critical to have an overview of the dependencies between separate tasks or work flows. Imagine that you are in charge of developing a new space station or vehicle.

You are particularly interested in the exciting new space telescope which will allow astronomers to peer into the beginning of time.

It might be easy to miss the importance of an incidental task, such as installing a reliable, bombproof, redundant air supply for the personnel. The safety team, in this case the interested party , needs to know that the oxygen supply team, the owner of the task, has completed and tested the installation of the air supplies and backups.

This example may seem obvious, but smaller things have caused immense failures. We only have to remember the tragic Challenger Space Shuttle disaster, where the extremely small O-ring seal failed in part because of the extreme temperatures and in part because of bad management pressure and decisions.

A complicated and redundant project like the space shuttle has so many checks and counter-checks that a ticketing system might seem irrelevant—yet it needs some way to track all the outstanding tasks and who should work on them. If a system is compromised by a security breach, this event can be entered and tracked as a ticket, and an alert can be sent to the appropriate parties. People responsible for the hardware, the software, the administration, the firewall, the proxy, or the Internet access can be assigned as interested parties to the ticket.

Being able to assign the appropriate people from different interest groups to a particular ticket is critical to the smooth running of an efficient ticketing system. Everyone who needs to know can follow the status of the new security breach: what can be done to fix it, what has been done, and whether the problem has been succesfully fixed and the hole plugged.

Many open source projects have a public bugs database where users can check if a problem they have is related to a known bug. The database is essential for tracking the history of bugs over time, for example, to determine if developers already tried a proposed change and rejected it for a valid reason.

People can find out if the bug they are trying to report has already been reported and not flood the database with duplicate bug reports. Bug tracking software has been around a long time.

The success or failure of any bug tracking solution often depends on how people use the system. It is not enough to simply enter bugs in a database or tracking tool, and then to fix the bugs.

The next step—an essential one—is to close the ticket. Often the QA Quality Assurance department will ensure this takes place. A good ticketing system makes this task simple by letting you view the status of all known tickets at once. The preceding list of potential uses is not exhaustive, but it should give you an idea of the breadth of applications a ticket tracking tool has. All ticketing systems should have the following qualities:. A ticketing system should be simple to access from wherever you are going to access it.

Using the web as a front-end also ensures the client is platform-agnostic and works on Unix machines, Windows desktops, VMS hardware, Mac OS laptops, mobile phones, and all the many other variants around the world which support a web interface. Besides a GUI, users will probably also want an email interface, so that they can receive alerts about system activity, like when a ticket they submitted is resolved. The system should be easy to use.

This means it should be intuitive to enter data, update the status, add interested parties, and assign scripts to certain events to modify the flow of a ticket to suit your particular requirements. The application needs to be able to handle more than one user at a time, both at the user level and at the administrator level. Any number of people in an organization must be able to enter data of people in an organization to enter data and open tickets at the same time.

Equally, multiple administrators must be able to modify things like scripts and status flags at the same time, and not be needlessly restricted by waiting for someone else to complete their changes or logout before they can do any work.

A help desk team, for example, may find themselves quite busy receiving, triaging, and resolving customer requests. As previously mentioned, the system needs to be able to track not just the current state of an object but its entire modification history: who changed the status from pending to resolved , the original headers from the email if the ticket came in an email , the IP address that created the ticket if the ticket came from a web form , and so on.

Handling these things takes a lot of time and effort in the background. We use computers to make light work of tedious and repetitive tasks. Tracking the history of a ticket as it moves through the system is one of the many things that the system does for you.

What part of the history is most relevant depends on your requirements, but the first step is to have the data. Although tracking ticket history is essential, having a history of changes is not a lot of good to anyone if the history vanishes once a ticket is closed or finished in some manner. History must always be available and cannot be deleted erroneously.